Frequently Asked Questions
How do I connect to a session
To connect to a session either scan the onsite QR code or enter the event code provided.
If you’re unsure of the event code please speak with the event coordinator.
I don’t want to download the app, can I still listen?
You can always listen to an event through a web browser, even on a cell phone. Check with the event coordinator to find out what link to use.
I have joined a session and selected my preferred language. Why can’t I hear audio?
If you are having issues with attending an event remotely please ensure that you are not connected to a VPN and that your firewall isn’t blocking traffic for the ProLingo App.
I’m using the correct code but I still can’t connect
Please make sure that you are connected to the correct network. For most events you can be on any Wifi network or cellular data. For certain event you may have to connect to a specific wifi network to hear interpretation.
Still need some help?
Please fill out the support form on this page and a technical support team member will contact you shortly.
Our last minute request was literally just 2 hours before our event started. ProLingo found interpreters, a tech and had the equipment delivered via cargo air the same day. It was very impressive and we couldn't have done it without the professional and tireless effort of the Prolingo team in New York. Thank you!
- B. Coggin, President